It is a shame, but some guests have bad manners.
Especially when staying at a vacation rental in a resort area, guests are in a vacation mood.
It may be inevitable that they drink too much and become distracted.
Very rarely, some guests damage facilities or equipment.
Unfortunately, we cannot expect such guests to honestly report it.
Unless it is obvious that the damage cannot be hidden,
small scratches or damage that may be overlooked
is usually “lucky if you just go home quietly and don’t get caught.”
Some guests damage things intentionally, whether as a joke or not.
For example, this scratch was actually made by a customer, but the table was dented by a sense of incompetence.
If you don’t find these scratches after the customer checks out, you will miss the chance to claim compensation.
At Osoujipon, we check the facilities with great care to ensure that they are kept in good condition.
If we find any abnormalities, we will report them to the owner with photos.
This allows the owner to smoothly seek compensation from the insurance company and make claims against the customer.
Thoughtless destruction by customers is infuriating, it is not always done with malicious intent.
Asking customers to pay compensation and negotiating to get their money back is a difficult job.
Even if you work hard and manage to get your money back, customers who have a bad impression of you may
write a bad review.
It is better for the inn to avoid seeking compensation from customers as much as possible.
There are insurance policies that cover damage caused by customers, so Osoujipon recommends that you take out such insurance.
We will help you make sure you are properly paid.
For private lodging management, contact Osojipon.
Please feel free to contact us.
Osojipon Contact Page
